Product Recall Form - Ravine Pack

Please read the following important information so we can complete your Ravine Pack recall as quickly as possible. We will be offering the following options:

OPTION 1: Upgrade to Boundary Pack 35L at no extra cost.
OPTION 2: Replacement Canyon Pack 25L (when the new stock arrives est September) + FREE Velocity Pouch.
OPTION 3: Full online store credit to spend on any Hunters Element gear.
OPTION 4: Full refund.

Important Recall Information (Please Read):

Ravine Pack Bought On Hunters Element Online Store:
Please fill out the form and attach an image of the slashed and signed Ravine Pack. 

Ravine Pack Bought from Retailers:
For a refund, please return the pack to the store you bought it from.

For a replacement Canyon Pack, Boundary Pack, or online store credit, please fill out the form below and attach an image of your Ravine Pack slashed and signed. We will send replacement packs when they arrive (est. September 2020).

If store credit is selected, you will need to create an account on our website (using the same email as what is on the form) so the store credit code can be activated.

Required:
We require all packs to be slashed down the full length of the pack with a knife and your name be written next to it for a recall submission to be successful (as shown below).

We hate to waste gear and material but the most important thing in this situation is that the packs aren’t used in the future to avoid any damage to valuable items.

All shipping will be free on our online store until July 25 to ensure that all replacement orders don’t ensue shipping expenses.