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  • Contact Us

    We are always happy to hear from our customers and will make every effort to get back to you as soon as possible.
    Please fill out the form at the bottom of this page, or phone us on: 04 238 2823

    Contacting us out of working hours or over a holiday period

    Hey, we are here to answer your inquiries between 8.30am - 5.00pm Mon-Fri, so there will be a delay in replying to you outside of these times. We run with light staff over the Holiday periods and there may be up to a 3-day delay for a staff member to respond to your message - please note, some responses may end up in your junk/spam, so have a look at this before getting in contact with us. Our team members are working really hard to get back to you asap. We appreciate your patience.

    Here are some FAQ’s that could solve your issue:

    Can I return my order?
    Yes, as long as the tags are attached and the gear is in brand new condition.Submit a returns request through our website - you will find this under the ‘Explore’ tab. Please wait for your return request to be approved by our team, before sending your items back as you will be assigned an RA number.


    Once we accept the request, you'll receive all the information you need to return the gear. When we receive the returned gear you'll receive store credit so you can get the size you need.

    Returns Page


    Order Tracking Update

    If it appears that your tracking number isn’t updating, or your parcel isn’t moving, we suggest that you contact the courier company directly (NZ Post), they will be able to give you the best response. We can assist you with this also, but it might take a bit longer for us to get to your case.


    Tracking code not working? If your tracking code appears to not exist or is not working on the couriers tracking page, please try refreshing after a few hours, as sometimes the error is at their end. If this fails, please contact us.


    Making Changes to Order

    We recommend double-checking your order before finalising it as we are not liable to cancel or change the order before it is dispatched, due to the lack of staff working during this period. We will try our best to implement your changes if we catch your order before it is dispatched but we cannot guarantee this.


    Can I Exchange My Items Instore?

    Unfortunately, online purchases are not exchangeable or returnable at your local store, they must be done through the online process. Please refer to “Can I Return My Order” above.


    Faulty Product Enquiries

    Please contact us regarding warranties using the contact form below.


    Sizing Questions

    For product sizing information, please refer to our size guides.

    Size Guide


     Finding Your Nearest Stockist

    Please refer to our store locator to find the stockist closest to you. We cannot guarantee that they will have the exact product/size that you require so try calling the store as well.

    Store Locator


    Looking After Your New Products

    Have questions about how to treat your gear to get the best performance out of it? Have a look through our product care guide: 

    Product Care Guide


    General Layering System Recommendations

    Having trouble choosing the right gear for your layering system? Try these useful resources that run through our range.

    Waterproof Jacket

    Waterproof Pants


    Bush Coat

    Mid-Layer Top

    Mid-Layer Pants

    Base Layers