We are always happy to hear from our customers and will make every effort to get back to you as soon as possible.

ph: 04 238 2823

Contacting us over the holiday period

Hey, we’re running with light staff over the Christmas period and there may be up to a 3-day delay for a staff member to respond to your message - please note, some responses may end up in your junk/spam, so have a look at this before getting in contact with us. Our team members are working really hard to get back to you asap. We appreciate your patience.

Here are some FAQ’s that could solve your issue:

Can I return my order?
Yes, as long as the tags are attached and the gear is in brand new condition.Submit a returns request through our website - you will find this under the ‘Explore’ tab. Please wait for your return request to be approved by our team, before sending your items back as you will be assigned an RA number.

 

Once we accept the request, you'll receive all the information you need to return the gear. When we receive the returned gear you'll receive store credit so you can get the size you need.

https://hunterselement.co.nz/pages/online-order-returns

 

Order Tracking Update

If it appears that your tracking number isn’t updating, or your parcel isn’t moving, we suggest that you contact the courier company directly (NZ Post), they will be able to give you the best response. We can assist you with this also, but it might take a bit longer for us to get to your case.

 

Tracking code not working? If your tracking code appears to not exist or is not working on the couriers tracking page, please try refreshing after a few hours, as sometimes the error is at their end. If this fails, please contact us.

 

Making Changes to Order

We recommend double-checking your order before finalising it as we are not liable to cancel or change the order before it is dispatched, due to the lack of staff working during this period. We will try our best to implement your changes if we catch your order before it is dispatched but we cannot guarantee this.

 

Can I Exchange My Items Instore?

Unfortunately, online purchases are not exchangeable or returnable at your local store, they must be done through the online process. Please refer to “Can I Return My Order” above.

 

Faulty Product Enquiries

We will be processing your warranties as soon as we can, however, warranties will not be able to be processed until the 11th of Jan. We apologize for this delay, and strongly suggest you contact us regarding warranties from this date onwards.

 

Sizing Questions

For product sizing information, please refer to our size guides.
https://www.hunterselement.co.nz/pages/size-guide

 

Finding Your Nearest Stockist

Please refer to our store locator to find the stockist closest to you. We cannot guarantee that they will have the exact product/size that you require so try calling the store as well.
https://www.hunterselement.co.nz/a/storelocator

 

Looking After Your New Products

Have questions about how to treat your gear to get the best performance out of it? Have a look through our product care guide: https://www.hunterselement.co.nz/pages/product-care-1 

 

General Layering System Recommendations

Having trouble choosing the right gear for your layering system? Try these useful resources that run through our range.

Base Layers

Mid Layers

Pants

Rainwear

Boots

Packs


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SIZE GUIDE

MEN'S JACKETS AND TOPS

Place the tape measure around the large part of your chest, usually just below the arm pits. Don't stretch the tape too tight. Align this measurement with the table below to help select your size. Outer layers are made larger to accommodate layers underneath.

 
MEN'S OUTER LAYER JACKETS

 SIZE
CHEST CM
CHEST INCHES
XXS
85-90
33-35
XS
90-95
35-37
S
95-100
37-39
M
100-105
39-41
L
105-110
41-43
XL
110-115
43-45
2XL
115-120
45-47
3XL
120-125
47-49
4XL
125-130
49-51
5XL
130-135
51-53




MEN'S BASE & MID-LAYER TOPS

 SIZE
CHEST CM CHEST INCHES
XXS 85-90 33-35
XS 90-95 35-37
S 95-100 37-39
M 100-105 39-41
L 105-110 41-43
XL 110-115 43-45
2XL 115-120 45-47
3XL 120-125 47-49
4XL 125-130 49-51
5XL 130-135 51-53


MEN'S PANTS & SHORTS

WAIST: Place the tape measure around your waist, just above where your pants would normally naturally rest. Don't pull the tape tight, but make sure it is snug. Align this measurement with the table below to help select your size. 
INSEAM: This is the measurement from the center of the crotch on our pants, to the base of the inner leg.
Our over-trousers are designed to be worn over the top of your regular pants. The sizing is therefore larger than our regular pants. 

 

MEN'S PANTS & SHORTS

 SIZE
WAIST CM WAIST INCHES INSEAM CM
XXS 71-74 28-29 78
XS 75-79 30-31 79
S 80-84 32-33 80
M 85-89 34-35 81
L 90-94 36-37 82
XL 95-99 38-39 83
2XL 100-104 40-41 84
3XL 105-109 42-43 84
4XL 110-114 44-45 85
5XL 115-120 46-47 85

 

MEN'S OVER-TROUSERS

 SIZE
WAIST CM WAIST INCHES INSEAM CM
XS 83-86 33-34 79
S 87-90 34-35 80
M 91-94 36-37 81
L 95-98 37-38 82
XL 99-102 39-40 83
2XL 103-106 41-42 84
3XL 107-110 42-43 84
4XL 111-114 44-45 85

 

WOMEN'S SIZING

Place the tape measure around the largest part of your chest, the narrowest point on your waist and the just above where your pants normally sit on your waist. Don't stretch the tape too tight. Align these measurement with the table below to help select your size. Outer layers are made larger to accommodate layers underneath.

 

WOMEN'S SIZING GUIDE

SIZE
CHEST
WAIST
HIPS
6 79cm / 31" 70cm / 27.5" 102cm / 40.2"
8
 84cm / 33"
74cm / 29.1"
106cm / 41.7"
10
 89cm / 35"
78cm / 30.7"
110cm / 43.3"
12
 94cm / 37"
82cm / 32.3"
114cm / 44.9"
14
 99cm / 39"
86cm / 33.9"
118cm / 46.4"
16
104cm / 41"
90cm / 35.4"
122cm / 48"  
18
109cm / 43"
94cm / 37"  
126cm / 49.6"
20
114cm / 45"
98cm / 38.6"
130cm / 51.2"

 

BOOT SIZING

All sizes are US men's sizing. Measure from the from the back of your heel to the end of your longest toe. Use your foot measurement to select the closest boot size.

BOOT SIZING GUIDE

US
FOOT LENGTH (approximate)
6 9.3 in / 23.6 cm
7 9.6 in / 24.4 cm
8 9.9 in / 25.2 cm
9 10.25 in / 26 cm
10 10.6 in / 26.8 cm
11 10.9 in / 27.8 cm
12 11.25 in / 28.6 cm 
13 11.6 in / 29.4 cm

 

 GAITER SIZING

Measure the circumference of calves at the thickest point. The size on the chart is the largest measurement that will fit in the gaiter. Gaiters can be tightened, but cannot be stretched to fit legs larger than the measurements shown on the chart.

GAITER SIZING GUIDE

SIZE
CALF SIZE
 S
380mm
M
410mm
L
440mm
XL
470mm
2XL
500mm

 

GLOVE SIZING

SIZE
LENGTH CM WIDTH CM
S 18 9
M 19 9.5
L 20 10
XL 21 10.5
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